Support
CareSleep is designed to work offline and be as simple as possible. If you run into any issue, I’m happy to help.
What to include in your email
- Your device model (e.g., iPhone 13)
- Your iOS version
- CareSleep app version (if you know it)
- What sound/mix you used and what happened
- Screenshots or screen recording if possible
Optional tips / donations
CareSleep has optional tips to support development. Tips are processed by Google Play or Apple App Store. The app stays fully usable without any payment.
FAQ
No sound / very low volume
- Check the iPhone volume buttons and the in-app mixer levels.
- If you use Bluetooth, confirm the correct output device is selected.
- Disable Silent Mode if you expect audio while the phone is muted.
Timer doesn’t stop playback
- Update to the latest version of CareSleep.
- Try setting the timer again and confirm the fade-out works.
Mixing sounds
- Open the mixer and adjust each sound volume individually.
- If you only want one sound, set others to 0%.
Still stuck? Jump to Contact.
Contact
Email support: pedrosmobileapps@gmail.com Preferred
Please write in English (or your language — I’ll do my best). I usually reply as soon as possible.
Privacy Policy
Effective date: August 28, 2026
This Privacy Policy explains how Pedros studio ("we", "us", or "our") handles information in the CareSleep mobile application and when you contact us for support. CareSleep is designed to work offline, does not require an account, and does not use advertising or behavioral tracking.
1) Information handled by CareSleep
We do not collect or receive personal data from the CareSleep app on our own servers. CareSleep has no user accounts and no developer-operated backend. We do not receive your saved sound mixes, listening activity, app preferences, device identifiers, location, contacts, microphone data, photos, health data, or advertising identifiers.
2) Data stored locally on your device
CareSleep stores your custom mix names, selected sounds, volume and playback settings, optional haptic settings, and basic app preferences locally in the app's private storage on your device. This information is used only to provide the features you request and is not sent to Pedros studio.
If device backup is enabled, Android or iOS may include this local app data in a device or cloud backup. Such backups are controlled by you and the relevant platform provider, not by Pedros studio.
3) Optional tips and app-store services
If you choose to leave an optional tip, the transaction is processed by Google Play or Apple App Store. CareSleep receives the product price, purchase status, and a store purchase token or receipt as needed to complete the transaction. We do not receive your card number, bank details, store password, or full billing profile, and we do not store or send the purchase token to our own server. Google or Apple may independently process and retain transaction, account, device, and diagnostic information under their own policies and legal obligations.
See the Google Privacy Policy and Apple Privacy Policy. Requests to rate the app or open its store page are also handled by the applicable app store.
4) Support communications
CareSleep opens your chosen email application when you decide to contact support; it does not send an email automatically. If you email us, we receive the information you choose to provide, which may include your email address, message, device and app details, screenshots, or other attachments. We use this information only to answer your request, troubleshoot the reported issue, protect the service, or comply with law. Support email is handled through our email provider and is not sold or used for advertising.
5) Analytics, advertising, and sharing
CareSleep contains no ads and no developer-operated analytics, tracking, or crash-reporting service. We do not sell personal data. We do not share app usage or local mix data because we do not receive it. Google Play, Apple, your operating system, or your device manufacturer may process diagnostics or store activity according to your device settings and their own privacy policies.
6) Device permissions
On Android, CareSleep may use internet and network-state access for app-store billing and store-related actions; foreground-service and wake-lock access for background audio; notifications for playback controls; and vibration for optional haptic effects. CareSleep does not request location, contacts, camera, or microphone permission.
7) Data retention
- Local app data: retained on your device until you delete a custom mix, clear CareSleep's app data, or uninstall the app. Copies in device backups are retained according to your backup settings and the platform provider's policy.
- Support emails: retained only as long as reasonably necessary to resolve and document the request, and normally deleted no later than 12 months after the last correspondence. We may retain limited information longer only when required by law or necessary to establish, exercise, or defend legal claims.
- Purchase records: Pedros studio does not keep a separate server-side copy. Google and Apple retain their transaction records according to their own policies and legal obligations.
8) How to delete data or request deletion
CareSleep does not offer accounts, so there is no CareSleep account to delete and no account data held on our servers. You can delete a saved custom mix with the delete control in the app. To remove all CareSleep data stored on your device, clear the app's storage/data in your device settings or uninstall CareSleep. If you use device backups, you can manage or delete backup copies in your Google or Apple backup settings.
To request deletion of support correspondence or other personal information that you previously sent to us, email pedrosmobileapps@gmail.com with the subject "CareSleep data deletion request". Send the request from the same email address used for the original correspondence and identify what you want deleted. We may ask for reasonable verification so that we do not delete another person's information. We will process a verified request and confirm the outcome normally within 30 days, unless applicable law requires a different period. Information that must be retained for a legal obligation will be isolated, used only for that purpose, and deleted when the obligation ends.
9) Security
Local app data is protected by the security and application sandbox of your device. App-store transactions use the official Google Play or Apple billing interface. We use reasonable administrative and technical safeguards for support correspondence, but no electronic storage or communication method can be guaranteed to be completely secure.
10) Children’s privacy
CareSleep does not knowingly collect personal information from children through the app. If you believe a child has sent personal information to us through support email, contact us at the address below and request its deletion.
11) Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data. You may exercise these rights using the contact information below. You may also have the right to complain to your local data-protection authority.
12) Changes to this policy
We may update this Privacy Policy when CareSleep's features, service providers, or legal obligations change. The revised policy will be posted on this page with a new effective date.
13) Developer and privacy contact
Developer: Pedros studio
Application: CareSleep
Email: pedrosmobileapps@gmail.com
Privacy-policy website: This page may be hosted by GitHub Pages. GitHub may process technical data such as IP address, browser information, request time, and pages visited to deliver and secure the site. This is separate from the CareSleep app. See the GitHub Privacy Statement.